hopefully they will help get our money back at least. Or check it out in the app stores Home Hi, I need some advise. Filed a claim and reshipped to the customer. 4. 3 trillion in 2023. I filed a claim but it was denied since it Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. May 28, 2020 · However if you don't want to or the seller is not responding then just escalate to a claim for paypal to get involved. Feb 5, 2011 · The seller got the item and left me good feedback. Can't find the case in your Resolution Center? Select Closed Cases. Jan 23, 2024 · Empty Box Claim: After a successful transaction, the buyer claims you sent an empty box, gets a refund, and keeps the item. Conversely, if someone claimed I sent them an empty box, I would also file an insurance claim with the carrier. You sold an item, packed it and shipped it off, only for the buyer to say they received an empty package. Simplier have a process were a photo of the box contents is taken at the shipper before taping it up to confirm what's inside that way it's on the shipper if they receive an empty box. Instead, they received an empty box (from the scammer). I have to prove a box was empty? seriously. However, I've heard many cases whereby buyers have ope Hello Sir or Madam, There is a dispute against me in my Paypal account right now. The shipping box did, but it was completely empty or either the item or any packing materials. I filed with USPS, they found that the package weighed the same at delivery as at shipment (and I did provide shipment receipt to PayPal dispute showing package weight). Jul 22, 2020 · If a buyer claims a box arrived empty either: (a) he’s telling the truth and insurance covers you; or (b) he’s lying, his lie will be recorded and potentially investigated when you file an insurance claim, and insurance covers you. but the box that seller sent to me is just an Empty box, there nothing in it What I do ? Paypal told me to provide the tracking number or Cancel claim. If you use a box - tape it the hell up. There’s nothing to do and no Sep 18, 2020 · Empty box scam. Add any relevant information for escalating the dispute and click Submit. Labels can be 8. Empty Box Claims. Nov 7, 2022 · When you clone a sandbox account, PayPal automatically copies the account type (Business or Personal), PayPal balance, first name, and last name of the original account to the new account. So, as the title says, Swappa sale for Google Pixel 2 XL phone. A buyer claiming an empty box is a lose lose for the seller. I have a sneaking suspicion I've been scammed by a seller who sold me an iPad. Provided evidence: 1) FedEx proof of delivery w/ signature confirmation and a package weight of 10+ pounds Here's how to escalate a dispute to a claim: Go to your Resolution Center. Make sure you put as much information into the dispute stage via 'sending a message to the seller' that paypal may read if its a SNAD dispute and then paypal will make a judgement call. 03 oz for example (which Mercari should have access to through the mail service), and that’s exactly how much the box weighed when you received it, and you can prove that with a picture of the box on the scale, that’s pretty good proof that Hi all. The box was wrapped in light brown paper with special delivery label on the box. Last November, I ordered an OrangePi 5 on AliExpress. The Buyer has to apply for both within one Claim. For Item Not Received claims: "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods. Tips to help avoid a prepaid shipping label scam: Don’t accept shipping labels and only ship to the address on the transaction. if the Buyer purchased three items, but two don’t get shipped. Item Not Received Scam : Knowing the limitations of PayPal’s Seller Protection, scammers may claim items over $750 were not received if there’s no signature proof, resulting in a refund at your expense. If you clone the same account again, PayPal follows the same Feb 5, 2011 · The seller got the item and left me good feedback. If you do respond, PayPal will work to evaluate the information provided and determine the outcome. View your open cases. Paypal, used the return tracking # as 'proof' to immediately refunded his money. I received everything, except the phone. It has nothing but security challenge on it in a box at the bottom that looks like something you would type in. Returned a Galaxy Watch 5, it was unopened, I only opened the shipping box to slide in the return slip. Jun 2, 2021 · eBay empty box scams can be beaten by making sure you read the full item description as closely as possible. My case has been under review since, but today I suddenly received a package from this seller. Shipped it out, it was signed for on 9/29. What can i do at this point. Then they have looked at the weight in both Invoices and i have get my money back because it was a different (much lighter) weight. It's been a couple of weeks now and I'm looking to open a dispute. The contents of the box shouldn’t have been less than 450 grams but the parcel I have received only weighs 150 grams. They recieved it then simply opened a dispute with paypal stating 'Ebay purchase, empty box'. Thanks to everyone who gave me really helpful advice in my initial thread :) I uploaded a notarized affidavit, USPS mail fraud #, police case #, FBI ic3 report, USPS internal tracking report in my paypal appeal case Oct 9, 2023 · How will the claim be processed with PayPal? If a claim is filed, you as the seller would be asked to respond within 10 days. The gift amount may not appear during checkout, but it’ll be reflected in your email receipt for your purchase from PayPal and in your PayPal account. or you shipped an empty box. This was a open box item for an adapter. The seller called my number later that night after they saw I'd filed a claim and was accusing me of lying, wanted to know "what was in the box prove it". I have been at dispute since beginning of April, I am the seller. Nov 23, 2010 · So I had to call up and ended up speaking to a Claims person who stated to me that once a Claim is up for review and I have had my one chance at completing the "Response" box, no other further info is permitted to be added to the claim, so I was not able to add any further info either by e-mail or by 'phone. Shortly after receiving the item, the buyer opens a dispute claiming that I sent him an "empty box". Do this instead: Before you try to make a claim, first contact the seller to see if there was an honest mistake. Apr 27, 2020 · If I received an empty box, that would speak for it's self, but if I received Nothing but tracking showed delivered, the only person that can file a claim with the shipper is the person shipping. Generally, if you ship with a bubble mailer, this should not be an issue at all. I immediately filed a claim to paypal with pictures and detail, and today, I received result saying I need to make a police report and respond back within 10 days; otherwise, it will be a seller's favor. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as when the buyer first received it. They can't take from his bank account etc if no funds in his paypal account they put his account in neg and try other means to get their money back. Update your PayPal account address to their address. Paypal closed the dispute siding with the seller and took $300 out of my linked bank I just had a buyer claim his item was not as described so he returned it. Jul 16, 2024 · Follow PayPal’s Seller Protection requirements by tapping the “Business” tab of Seller Protection hubto learn how to protect your business against claims and chargebacks. I have contacted PayPal customer support through their help page, however I have not heard back from them. Step 2: Your response. The buyer stated they didn't receive the package, the tracking stated a different town, PAYPAL TAKEs THE MONEY FROM ME, I then contacted the correct town USPS, and they stated the package was received in the correct town, that the USP Posts about PayPal's policies will be removed. Refused t Item is a 30" lawnmower blade and by the looks of the box it slipped out of the bottom during shipment. Good luck. Saw the box in my mailbox torn open on the side. However, when disputes can’t be resolved, either party can escalate the dispute to a claim. Being a victim of the Amazon Empty Box can be frustrating and financially damaging. (The buyer tried to do false eBay money back guarantee claim and eBay had high claims investigate and ended up banning the buyer). Haven't really dealt with these type of situations much. 7kg which is too heavy for an empty box. By browsing this website, you consent to the use of cookies. If you don't want to lose money, don't leave funds in your PayPal account. The time it takes us to decide the outcome of a claim can vary. Shopping cart contents area on every transaction page comes up BLANK. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. Most of the time my insured coin mail is accepted without hassle. Claim Review in Progress: Your claim is being reviewed by our claims department. So hopefully this will be enough to win. I sold a watch through eBay to the tune of £650, the eBay buyer claimed the box was empty, the 'Fench thief' even had the audacity to sent me an image of the empty box! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. However, when I opened the package with OPi 5, I found it was only a empty box. She didn't contact me at all just made a claim on pay pal. This also helps ensure that you remain covered under the PayPal Seller Protection policy on eligible transactions. You can catch inside jobs at those carriers that way. I called seller initially and he said they would send another and file a claim with the carrier. For Claims: Buyer's have 20 days to file a claim once a dispute has been started. Buyer can no longer open case on eBay, as they already opened case on PayPal. It was wet ripped and filthy. 2. PayPal have gone in favour of the buyer. If he sends back rocks to match the weight, file a police report and file a case in small claims court in the buyers jurisdiction. Buyer claims it’s not as described so I said please return and I will refund you. Overpayment . The reason is it is almost impossible to reach paypal customer service over phone while ebay customer service number is reasonable. So I file a claim with PayPal and they say I need to prove it was a crime by reporting it to police. Jan 13, 2023 · Opened a case on paypal "items not as described" and reason "empty box" , escalated to a claim , now they asking for "More information required about how the item was damaged or was significantly different from the item advertised" but i cant understand what do they need , and what can i respond on it , i received full empty box what can i say Items prohibited by the PayPal Acceptable Use Policy. According to the tracking and signature confirmation the item arrived and the buyer say so as well, but he claims the envelope didn't contain anything excep Hey, So I sold an authentic designer jumper to someone for £100, once received they started a claim saying it was not as described (counterfeit). But inside was just an empty box and some newspaper, so I've o Oct 6, 2021 · 3. Sep 6, 2023 · The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. So re: the box, the weight on the label doesn’t matter- it’s the weight of the package as USPS/UPS/FedEx accepted it. If you need further assistance concerning PayPal Gifts, contact us: Telephone: We would like to show you a description here but the site won’t allow us. Review the dispute and reply with your explanation of what happened. Be on alert if you’re asked to ship a lot of packages overseas or to the same post office box. Sep 16, 2021 · Hi sold a bracelet which is worth £100. On the afternoon of 17th June, I picked up the parcel from reception and only found an empty small white box inside the parcel. Opened a case on paypal "items not as described" and reason "empty box" , escalated to a claim , now they asking for "More information required about how the item was damaged or was significantly different from the item advertised" but i cant under May 19, 2023 · Or they may attempt to send the package to another country, PO Box, or an untraceable location. If you don't like the rules don't use PayPal. We would like to show you a description here but the site won’t allow us. Though your story doesn't 100% check out. Provided them with all the necessary documents. Either the buyer or seller can escalate a dispute to a claim. Simple as that. It was pretty obvious - they used a flat rate USPS mailer box (so those VHS/DVD sized ones). There, you can view, download, and share your claims report up to 12 months after you file a claim. Please investigate as to what happened. Jan 20, 2019 · The people in the claims and resolutions dept at PayPal seem to be using their common sense to see the the evidence provided shows that I am innocent and as such they keep reopening the case, although when this case gets given to the "back office" it always gets closed in the buyers favour due to the address discrepancy. I replied to Pay Pal email but they sided with her, sent me an email that she has We would like to show you a description here but the site won’t allow us. When they received it they said the box was empty, filed police report immediately and had them ship the empty box back to me. PayPal will ask the seller for the following information if the buyer files a claim against the seller: Apr 27, 2017 · PayPal Buyer Protection Claim within 10 days. Never leave too much money in your PayPal account, make sure to transfer all to your bank as soon as you receive any payment. Make sure to report buyer on eBay, and report to ic3. I’m devastated and gutted and now he’s been refunded and I’m down £120 plus my bracelet. We sent a customer a box of produicts to the value of £380 through our online shop. It would also help if the post office could pull the details up of the original shipment - if the cases were empty, there should be a discrepancy in weight from the order you shipped to the buyer. Items equivalent to cash, including prepaid or gift cards. It makes it very easy to file an insurance claim. Here's how: Log in to your PayPal account. Here’s how to appeal the decision of a case: Go to the Resolution Center. 14 Tips on How To Protect Yourself From the Amazon Empty Box Scam. Feb 19, 2014 · I've just been the victim of the 'empty box scam' that is sweeping the PayPal system. Decision by PayPal final The decision about the Claim under PayPal Buyer Protection is final and any legal actions against PayPal with respect to this Nov 11, 2012 · There were headphones,bb original box, leaflets and tray only and a small note saying “White blackberry bold 9900 numbers under battery 0168”. No item was returned at all – just an empty box. Paypal refunded me the money after I submitted an appeal. I had my postman hold all my packages at my local USPS office. The buyer has received the shoes but has put a claim on PayPal to say the box was empty. Is there anything Here’s how it works: Step 1: Dispute notification. Both are untrue. 57K subscribers in the paypal community. Jun 21, 2023 · The Shipping Services section of the Buy a Label page will only show services that are valid selections for your shipment. You can even protect eligible purchases 1 when you send money through Goods & Services at no cost to you. In this situation, everything seems to go smoothly at first. Although you may still be left with an empty box, you can get a full refund as long as you can prove the description was not clear about the true nature of the item being sold. The decision could be reversed in the event of one of the following: The item is returned to you, but not in the same condition as the buyer first received it; No item was returned at all – just an empty box; The wrong item was In a dispute, PayPal doesn’t get involved or decide the outcome. The police followed up with FedEx and got nothing but when I picked up the box later that week from FedEx it was in there and the employee who originally helped me ship it out no longer worked there. 2 Return of Item to Seller When the Buyer files a claim for PayPal Buyer Protection Scan this QR code to download the app now. Do i really need to spend on shipping fee to return the empty box to the seller? We would like to show you a description here but the site won’t allow us. Somehow it broke in the delivery truck. How to escalate a dispute claim. PayPal decided he should return the item and I should refund him. So if I truly received an empty product box from some dim-witted meth-head, I would skip an eBay return and go right to PayPal and file a claim. I've been an active paypal account holder for 20+ years. In case of paying through PayPal, the service acts as a processor for your credit card, with some added security. Only ship items to the address on the Transaction Details page. A Claim under PayPal Buyer Protection may cover multiple items, e. PayPal creates an email address for the account by appending -1 to the original email address. I suggest faxing and uploading it because I faxed the form in one time and ebay claimed they didn't receive it within the 5 day window and denied my claim. 1 Pay people with confidence. Shocker, he has no I purchased a laptop and received an empty, weighted box from the seller (purchased on March 23 arrived on March 27) so I filed a SNAD. The weight doesn't matter without evidence of what the contents is. When a claim’s decision is reached in favor of the buyer, you may be able to appeal it. Common types of cases are disputes and claims, which are filed with PayPal, and chargebacks, which are filed with the card issuer. All cases result in a temporary hold on transaction funds, so the best approach is to respond quickly. Click on your existing case in the Resolution Center. Apr 30, 2024 · Empty box claim. To ask PayPal to investigate the case and decide the outcome, the dispute must be escalated to a claim within 20 days. So I got a message today from someone who bought an item of mine. Paypal's customer service has gotten me nowhere despite trying for over 2+ months. Jan 13, 2023 · I received an empty box instead of ordered clothes. Paypal closed the dispute siding with the seller and took $300 out of my linked bank When you check out with PayPal, eligible purchases are protected no matter how you choose to pay — credit, debit, PayPal balance and more. " Why is that folks know the terms of other payment processors and not PayPal? The terms are not that hard to find. 5. Box 45950 Omaha, NE 68145-0950 United States Please note: Include a copy of the negative balance email you received and the email address registered to your account so we can apply the credit to the correct account. We'll let you know if we need anything from you. Click View next to the dispute you want to escalate. Claim Review Complete: Your claim investigation has been completed, and the results of the investigation are forthcoming. If PayPal has a counterfeit claim, they don't ask him to ship the item back because that's illegal to do with USPS. So PayPal doesn't instruct that happen, PayPal has the buyer confirm the item is destroyed. Buyer Claims You Shipped an Empty Box This scam starts out as normal: a buyer purchases one of your listings, then you ship the item as usual. The postie when he delivered it to the customer apologized. sandbox. Buyer purchased a $1400 product direct from one of my sites. My girlfriend uploaded the receipt to PayPal resolution center and you can see the weight of the parcel (1. Industrial machinery used in manufacturing. If you haven’t shipped the item yet, you can refund the payment in the Resolution Centre. It may be that the case was automatically transitioned to the state where the item would normally be returned. I received an empty box of iPhone a week ago. I sent a photo and am afraid to ask police for fear of being laughed at? How do you prove a box was empty. By changing the dispute reason, you automatically escalate the dispute to a claim. If the person that shipped the item did not insure it then again, that is on the Seller. Popular examples showcase pallets of PlayStation 5’s for $49 each, stacks of iPhone boxes for $39 each, and 50″ Samsung TVs for $29 per mystery box. Not only did they claim it was an empty box only 14 days after delivery, after I provided evidence of the drop off receipt showing the weight, as well as the pictures of the parcel and their label, they changed up their story and said that it wasn't empty but I had sent them books instead of what they ordered. I used the same shipping box it came in. Received the parcel back with a empty jewellery box no bracelet however 2p coin in to make you think there is something in there. Even if PayPal resolves the claim in the buyer's favor, sellers can appeal. If a buyer uses or damages an item and then sends it back to you, returns an empty box or returns the May 24, 2024 · How will the claim be processed with PayPal? If a claim is filed, you as the seller would be asked to respond within 10 days. New here so quick question. We reach a decision in most cases within Ask PayPal to step in and help. Not accusing anyone, but those are the only two possible scenarios. To learn more about PayPal Protection, click Legal at the bottom of any PayPal page, then click PayPal's Seller Protection Program. If a customer claims a purchase was made without their consent, log in to your account to review and respond to the claim within 7 days. com. If you claim an empty package was received ebay might have you fill out and fax or upload an affidavit stating that the package was empty. I then had to open a dispute with my cc company. If you have multiple accounts, you can see all your claims on FedEx Reporting. The PayPal-Team requested from the Buyer a picture of the Shipping/Return Invoice/receipt and my Invoice for the shipping. Immediately after UPS person dropped off the package, I retrieved it within Jul 20, 2023 · On the opposite side of the empty box scam, you have the empty box claim. It can only be appealed if new information is presented. The wrong item was How to appeal a claim. When I try to login to the app, after I provide my username and password, it takes me to a security challenge screen. Buyer "shipped" my shit back, I received an empty Xbox One box, and PayPal never released my money and refunded the buyer. The box i shipped was around 1. Ok, that is a bit different than an "empty box". I dropped it off at a UPS store, they weighed it and scanned it as received, 11. They’ll usually give you an address that looks like a regular address but it's a P. I am sorry but the only thing delivered was an empty box left on mailboxes. The package arrived today and immediately felt this sinking feeling when i picked up the box (a co-worker accepted the package at the door), it felt way too light for a camera. ”. A month later the seller filed a Paypal claim saying he never got the item. Involve insurance if you have to, but this item has not been received. Buy from millions of online stores without sharing your financial information. Paypal Home. I called UPS and the package wasn't even sent to my house but to my neighbors nearby. The seller told Paypal the box was filled with newspapers. When you escalate your dispute to a claim, you’re asking PayPal to make a decision on the claim in accordance with the terms of the PayPal User Agreement. You might want to take photos of your item in its box before mailing it to a buyer and send these to eBay if a dispute arises. They didn't buy of ebay and all the tracking shows there were no issues in transit. Appealing a Claim. The buyer then asks you for a refund, which leaves you paying out of pocket. paypal. If you’d like to appeal the outcome of a claim, you can do so in the Resolution Center within 10 days of the case closing. Buyer claims the item wasn’t received. I contacted the carrier and they are going to conduct an investigation as well as file a police report. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. I just received an email a few moments ago with them claiming that the box was empty and that I have another week to return them item. 5. To escalate your dispute to a claim, log in to your PayPal account, go to the Resolution Centre and click on ‘Escalate to a claim’ next to the messages from your seller. Think logically: If this were true, then every eBay seller would just ship empty boxes. In certain countries and regions, PayPal can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox Series X|S console, Xbox One console, Xbox 360 console, and Xbox. PayPal said that he had to ship the item back to me. If there's enough of one, perhaps Paypal will sit up and take notice. The solution you decided is that the buyer return the goods he bought and I refund him the full price. I'll keep this brief: Sold an item for roughly $500. I dont know if they do it for all claims or not, i recommend to ask the PayPal Customer I've opened Open Disputes & Claims and paypal told me to return the item to the buyer. PayPal will decline the Claim, if the Buyer does not provide an answer within the given timeframe. In terms of avoiding the empty box scam as a buyer, the best and most simple advice is to always be careful and use common sense. Apr 16, 2011 · I've heard of scams on eBay where the buyer claims to receive an empty box. How would this be handled? I'd have an signed insurance sticker and a delivery confirmation for my records. After you pay the supplier, you’ll start receiving complaints from your buyers stating that they didn't receive their merchandise. However, a problem arises when the buyer receives the item. Unfortunately some people do in fact steal and send back empty boxes lol. If the box was empty, what the hell weighed 11. Paying with PayPal means you have either some balance held in your PayPal account or have a linked bank account. The difference between the two weights is enough for eBay. I fully expect to get an empty box back. I have a declared value on the package through Fedex. com endpoints. May 24, 2016 · As of 05-29-2016 this problem is still happening for me. 1 That’s why it’s more important than ever to understand the ins and outs of payment reversals. Today, I receive an email from Paypal stating she had called and If the claim was found in your favour and their are no funds in the sellers paypal account then paypal will pay you back and go after the seller to get their funds back. I've contacted my local post office to launch an investigation into this. Requirements include having a permanent address in the United States, shipping to the address on the Transaction Details page, capturing proof of shipment and delivery Sep 25, 2023 · 1. I recently sold an item (two Jace, the Mind Sculptor foiled cards) for $1050 US, and sent the item with insurance and signature confirmation. Yet, I provided Paypal with the 2 tracking #'s as well as documentation including the original bill of An empty box was delivered to my mailbox . But if a claim did arise and the buyer lied that it was empty. We’ll investigate and help resolve the issue. Long story short, buyer opened a PayPal claim against me (he claims he was sold a counterfeit item which is 100% false). What is the best cause of action here? Sorry for continuing to make so many posts, but I'm pretty much in panic mode now. Shopping online shouldn't cost you peace of mind. Apr 17, 2024 · I bought AirPods on eBay on Mar 7 2024 and when parcel arrived the box was empty. I use paypal pro for transactions and almost immediately after signing for the package he claims the item was missing from the box. You can't knowingly ship a counterfeit item with USPS. If he says that it was undamaged and empty, ask him to return the empty box. Dec 13, 2023 · Report To Amazon Here Report To The FTC Submit Claim To The Office of the Inspector General Report To The FBI Internet Complaints Center. I paid for the item and since then have heard nothing from him. The situation: Buyer purchased an item that was over $2,000+ USD (goods and services). PayPal Seller Protection exists to help sellers trade confidently on eBay. If you don’t respond, the claim will automatically close in the customer’s favor — and a full refund will be issued. Claim Reported – Supporting Document(s) Received: Your submitted documents or photoshave been successfully uploaded to your claim. Samsung today received my return and a couple hours later I get an email saying it was denied because the box was empty. Follow the instructions provided. They allege that you actually sent them an empty box, suggesting that you’re engaged in fraudulent activity. Test static card numbers Test card numbers Nov 7, 2023 · PayPal Editorial Staff November 7, 2023 The e-commerce market is expected to total more than $8. Sep 27, 2016 · But make sure you take pictures of the box and postage costs etc so the seller can't say he sent something but you returned an empty box as the postage should be the same. The buyer then collects the items and files a PayPal claim for items not received,” warns Jay An activated gift is automatically applied to your next online purchase when you pay with PayPal. PayPal finds in favor of the buyer/scammer and refunds the dirtbag. The buyer closes the dispute once you’ve worked things out. eBay forces a return, then the buyer ships back the empty box, keeping the item that was inside. So my shoes got stolen from either from someone from goat or ups and now they are completely unresponsive after sending them the UPS label receipt I got when I dropped the shoes off. 1 trillion by 2026, up from $6. It would probably take 2-3 weeks or I could just FTID return it and show paypal proof for refund (11-09-2021, 04:58 AM) PEDRO_PEDRO0 Wrote: I would try DNA or partial method. Mailer inside was also torn open. 5 months later through pay pal that she gifted it to a friend who questioned its authenticity. Oct 3, 2011 · This isn't the end of the world, but it would sure be annoying to be out $500 and the item I sold. When they receive the item, they open an eBay dispute and claim that you sent them an empty box. Select “File a Claim. I sold an item on ebay and today the buyer received the box claiming that it was empty. Only glued the flap - didn't use tape anywhere. If the Buyer and Seller can’t reach an agreement, the dispute can be escalated to a Claim. When a claim is found in favour of the buyer, you may be able to appeal the decision. Unfortunately I received an empty box. Feb 19, 2022 · If you've already escalated to a claim, click Change your reason for this claim. 5lbs. Feb 14, 2024 · The videos claim these expensive items are contained inside mystery boxes and pallet lots being cleared out by Amazon for incredibly low prices. The buyer makes the payment promptly, and you send the item without any issues. 5kg) so obviously the box isn’t empty. Click Escalate issue to PayPal at the bottom of the page. But these posts are often political or misleading. Any further communication I sent to him has not been replied to. If we're already reviewing your claim, you'll see an estimated resolution date. Seller Appeals. You can file a copy of the complaint you file with the Post Office with Paypal. The item had been shipped USPS Call eBay and get feedback removed if possible. Did the mass of the box change anywhere along the shipping route? Sometimes UPS/Fedex will list the current mass at different points along the track. Jul 16, 2019 · I sold a Burberry trench on EBay and the buyer made a claim 2. This buyer scam is one of the oldest (yet most effective) tricks in the book. other than that,it is not possible for PAYPal to decide,then it will rely on your and his records. No communication from the buyer. I'm bemused. Order 3 items and tell the company one of them is missing, then return the other 2. Then we’ll place a temporary hold on all funds in the transaction. Payments made through PayPal become chargebacks. Great for questions about PayPal, transactions, and problems! PayPal's Purchase Protection Program offers reimbursement for eligible purchases if the item is not received or differs from the description. Both ends of the box were open and there was no evidence of tape or any other fastening ever being used to close the box. eBay will require them to ship the product back, so the buyer will send the empty box and keep the item and the money once it’s Send the payment to: PayPal Operations – ADD P. Put another way, why would any eBay seller send you an empty box, knowing that eBay is totally buyer-centric and the buyer can pretty much always get free return shipping and claim a refund? In your case, don't call eBay again, don't file a police report. Jan 23, 2018 · I'm sorry to hear that you've received an empty box! Please contact PayPal to make sure that a representative is aware that what was received was an empty box. And over the next two weeks every couple of days the customer would come home to find a small bag or or box of marbles of the original 1,000 he ended up getting ~930 of them. Aug 4, 2023 · Ensure the integration is in sandbox mode, with a sandbox client ID, and connected to api-m. . g. Use a test card number with a future expiration date and a 3-digit CVV, or a 4-digit CVV for American Express. Kudos / Solution appreciated. Test static card numbers Test card numbers Apr 23, 2020 · Hello! On April 3 I opened a case against an Ebay seller because I didn't receive an item (a film camera) and they weren't replying anymore. This eBay scam occurs when a buyer falsely accuses a seller of sending an empty box, demanding they be reimbursed for the cost of the item. Since a lot of things are automated on paypal, if you just supply a return tracking number paypal automatically refunds you. Paypal has limited means or no means to find out who is telling the truth,your shipping receipt will show you shipped something,weight and postage . The time it takes us to decide the outcome can vary. In the video proof they send, the box clearly had a side/flap teared open. box. Learn more Aug 13, 2023 · 3. I'm out hundreds. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer. I had no way to prove I actually shipped the headset other than I know for sure I did. If you’re notified that a customer has opened a dispute or requested a chargeback, read our guide to Resolving Disputes, Claims, and Chargebacks to learn what to do next. We'll then investigate your case, and if we can't find a satisfactory resolution with the seller, we'll refund your money. gov and to USPIS for felony mail fraud. Then we’ll investigate and make a ruling. This means that you're asking PayPal to review your case and decide whether you're eligible for a refund. They claim i sent them an empty box and that all the packaging for the items themselves was empty. When received it, the packaging is perfectly fine so I just opened it. For sellers, it can be much trickier to avoid the empty box scam. I included everything I could and PayPal ruled in the buyers favor. I waited about 2 weeks and still no item so I left voicemails over the course of a couple days, a The decision made at the conclusion of a claim is usually final. We'll notify you by email if a buyer opens a dispute. It is blank. I agreed and he sent me back a parcel with a pencil, a wrapper, and chewing gum inside. Don't list someone else's address on your PayPal account. Verify your suppliers and don't send money to someone you don't know. This package contains 4 ordered all of the subpackages are also fine. No more complaining about PayPal policy and their taking funds from your account for violations of rules. Don’t get scammed. Payments made with PayPal become transaction disputes. That's a normal So as a last resource, we went ahead and called the bank of my brother to make a claim and explained the whole situation to them, we also gave the CAD number the police gave us to the bank, and sent them pictures of the empty box etc. The claims status you see there is associated with the FedEx account number for the shipment. 5 x 11 inches in size if you use a desktop printer or 4 x 6 inches if you use a thermal printer. What happens if a buyer doesn't respond to a claim? in Disputes and Limitations Archives Sep-07-2021; Buyer claims un-authorized transaction (chargeback), after he received items in Disputes and Limitations Archives Aug-23-2021; Help PayPal closed my claim with a scammer in Disputes and Limitations Archives Aug-21-2021 Buyer claims box was empty, then files Not As Described, thus eliminating seller protection. Claimed it was missing the headset. Here is what they said: I'm just sending you this message in case you go over, you sent me the empty box without the piece that I supposedly bought for you so I want you to return my money or you will say how you fix this. So if it was weighed in at 8. Not sure what happened. If you don’t respond, the claim will automatically close in the customer’s favour — and a full refund will be issued. 1) Always open ebay claim when available not paypal claim - purposefully opening a ebay claim is not very handy, have to go to Resolution center and open it. I opened the box and confirmed what i secretly already knew, apart from some packing material and a random coupon the box was empty. if it weighs 2 ounces,then it cant be an iphone,so you will lose. Avoid buying expensive items on eBay and if you have to buy something, make sure the seller has more than 10,000 feedback and the rating should be close to 100%. He later If your dispute has been escalated to a claim, click View to see the latest status. Not really sure, the plan is to provide as much info as possible and then have ebay step in. Click the Case ID of a closed case for more GOAT claims I shipped an empty box, but my UPS label clearly says otherwise. PayPay just denied my claim saying I received my package. An item I purchased through eBay did not arrive. Hello After many years of using ebay and online orders, this is my first time going through an empty box situation, and I am curious if anyone can help me. I gave Paypal my tracking information which includes the package weight. I never said I didn't get a package, it did not contain the phone!! Seller claimed he would blacklist the phone. Advice is voluntary . Read the listing thoroughly and remember the old adage: if it seems too good to be true it probably is. 5 lbs? Can i take them to small claims court? Nov 13, 2023 · When the buyer contacts the seller to say they didn’t receive the item, the seller claims the tracking information shows the item was delivered — so the scammer doesn’t have to refund the buyer’s money. I purchased iPhone 13 (used) and received an empty box last week. Apr 21, 2021 · I am using an iPhone 12 max. Respond quickly, and include suggestions on how to resolve the dispute. She sent them recorded delivery and still has the receipt. O. fwcis vkers cpqpg fkid ngbmleu vkircqa zrsy obivrte nppofg fwoztsp